Shipping policy

Shipping Policy

Last Updated: September 2026

At Île Désir, we want your shopping experience to be simple, transparent, and enjoyable. Below you’ll find everything you need to know about how your order is processed and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days.

Orders are not processed or shipped on weekends or major holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Our products may be fulfilled and shipped directly from our trusted third-party suppliers and fulfillment partners.

Estimated delivery times are:

United States: 7–14 business days
Canada: 10–20 business days
Mexico: 10–25 business days
International: 10–25 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Available shipping options and costs will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website.

4. Tracking Your Order

Once your order has shipped, you may receive a tracking number by email.

Please allow a few business days for tracking information to become active after your order has been shipped.

5. Multiple Items & Separate Packages

If you purchase multiple products, your items may arrive in separate packages.

This can happen because products may be fulfilled from different warehouses or suppliers. Each package may have its own tracking number.

6. International Orders & Customs

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country.

These charges are not controlled by Île Désir and may vary depending on your destination.

7. Shipping Delays

While we work with reliable fulfillment partners, delays can occasionally occur because of customs, weather, carrier disruptions, high-volume periods, or other circumstances beyond our control.

If your order is significantly delayed, please contact us so we can help investigate the shipment.

8. Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you realize that your address is incorrect, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.

Île Désir is not responsible for orders delivered to an incorrectly entered address.